Note: Disabling the Auto-renew for a subscription must be done 2 or more days before the Microsoft renewal date. Infinigate Renews subscriptions 1 day before the Microsoft Renewal to avoid any issues with subscriptions. This means if you disable auto-renew 1 day before the Core subscription will stay active but Partner centre will terminate and cause a disconnection.
1. In CORE, go to the Customers tab and log in as the customer.
2. Select the relevant subscription from the navigation bar and then click the Manage Subscription button or navigate to account > subscriptions.
3. Click on the Auto-renew slider
If the Subscription auto-renew status is set to disabled you will see the auto-renew slider to the left. You will also see it will say expires on:
If the subscription auto-renew status is set to enabled you will see the auto-renew toggle to the right, lit up slightly and it will state renews on x Date:
If you have any problems with enabling or disabling auto-renew status, please get in contact with our support team who can assidt you on 0345 249 3303 or email on support@infinigate.cloud.