Note: Disabling the Auto-renew for a subscription must be done 2 or more days before the Microsoft renewal date. Infinigate Renews subscriptions 1 day before the Microsoft Renewal to avoid any issues with subscriptions. This means if you disable auto-renew 1 day before the Core subscription will stay active but Partner centre will terminate and cause a disconnection.
1. In CORE, go to the Customers tab and log in as the customer.
2. Select the relevant subscription from the navigation bar and then click the Manage Subscription button.
3. Click on the 3 dots next to the change button. Then select the Disable Automatic Renewal button from the drop-down list. This will stop the subscription from renewing at the next renewal date.
4. If the enable auto-renewal button appears on the subscription page then this means that auto-renewal has been disabled.