Warning: the 'Change Subscription' option it is only possible to upgrade subscriptions to those of a higher tier, plans cannot be downgraded. The customer is unable to revert back to the previous plan, even if they were to change their mind within the 7-day period.
1. Click on the Customers tab and then login as the customer.
2. Select Account along the left-hand side, followed by Subscriptions.
3. Select the subscription that you wish to upgrade and click the Change button.
4. The available upgrade options will appear under Switch to a Better Plan. Under the plan, select the subscription period from the dropdown and use the switch to this plan button.
5. Once the page has refreshed, update the quantity to the correct amount (it will default back to 1 license so double check that it is correct).
6. Next > Next > Check the order details on the Review Order page and then confirm to place the order.
Note:
You cannot change from a 12 Month Subscription to a 1-Month Subscription Period. This will cause the order to fail.
The license count will need to match or exceed the existing limit as a downgrade will also fail.